Your Privacy Is Our Priority
Every piece of your information on the zeta9 platform is protected through SSL encryption and strict security protocols — learn how we handle your data.
This Privacy Policy ("Policy") describes in detail how zeta9 collects, processes, stores, and uses the personal information of platform users. By creating an account or using the services on zeta9, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully and in full. If you disagree with any term, please refrain from using the services.
1 Definitions & Scope
The key terms used in this Policy are clearly defined below so you have a precise understanding of our practices.
1.1 What "Personal Information" Means
"Personal information" refers to any information that can directly or indirectly identify a specific individual. This includes name, address, phone number, email address, date of birth, national ID number, financial transaction details, and device identification information.
1.2 Scope of the Policy
This Privacy Policy applies to all services provided through the zeta9 website, mobile version, and applications. It does not apply to third-party websites or services, even if links to those are provided from our platform.
1.3 "We", "Our", and "Platform"
In this Policy, "we" or "our" refers to the entity operating zeta9. "Platform" refers to all digital presences of zeta9.
2 What Information We Collect
zeta9 collects the following types of information in order to provide safe and effective services. We only collect information that is necessary for operating the services.
2.1 Registration & Identity Information
- Full name and date of birth (required for age verification)
- Valid email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay mobile banking account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal amounts and dates
- Transaction reference numbers
2.3 Usage & Technical Information
- IP address and device identification
- Browser type and operating system
- Time spent on the platform and navigation data
- Gaming activity and betting history
- Login time and frequency
We never store your full payment card number or PIN. Payment processing is completed entirely through an encrypted gateway.
2.4 Communication Information
When you contact us via live chat or email, records of those conversations are retained for the purpose of improving support quality and resolving disputes.
3 Purpose of Data Use
zeta9 uses collected information only for the legitimate purposes described below. We never sell your information or use it for unauthorized purposes.
- Account Management & Verification: Confirming your identity, verifying age (only those aged 21 or above may use the services), and ensuring account security.
- Financial Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and maintaining transaction records.
- Customer Support: Ensuring the quality of live chat and email ([email protected]) support and providing prompt resolution of issues.
- Security & Fraud Prevention: Detecting unusual transactions, preventing account hacking, and complying with anti-money laundering guidelines.
- Responsible Gaming Program: Monitoring your gaming habits and providing assistance if signs of risk are identified.
- Service Improvement: Analyzing user experience to improve platform functionality and features.
- Legal Compliance: Providing necessary information to regulatory authorities in accordance with applicable laws and regulations.
Based on your consent, zeta9 may send you relevant promotional messages. You have the right to withdraw this consent at any time.
4 Data Storage & Security
zeta9 uses internationally recognized security technologies to ensure the highest level of protection for your information.
4.1 Technical Security Measures
- SSL/TLS Encryption: All data transfers on the platform are protected with 256-bit SSL encryption.
- Encrypted Database: All stored information is kept in an encrypted database.
- Firewall & Intrusion Detection: Multiple layers of firewall remain active to prevent unauthorized access.
- Two-Factor Authentication: An additional verification process for sensitive operations.
- Regular Security Audits: Periodic audits are conducted to identify system vulnerabilities.
4.2 Data Retention Period
Information may be retained while your account is active and, after account closure, for a specified period as required to meet legal obligations. Financial transaction records are kept for an extended period in accordance with legal requirements.
4.3 Response to a Data Breach
In the event of a security breach, we will notify affected users as quickly as possible and take the necessary steps to mitigate harm.
Our security team monitors your account 24/7. If any unusual activity is detected, we act immediately.
5 Sharing Information with Third Parties
zeta9 does not sell your personal information to third parties. However, information may be shared in the limited circumstances described below as necessary to operate the services.
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, and banks), gaming software providers, cybersecurity firms, and technology infrastructure providers may receive limited access to information only as needed to deliver their respective services. They may not use this information for any other purpose.
5.2 Legal Requirements
We may be required to disclose information pursuant to a court order, a lawful request from law enforcement, or obligations under applicable law. In such cases, we will always provide only the minimum information necessary.
5.3 Anti-Money Laundering
In the case of suspicious financial transactions, information may be provided to the relevant authorities in compliance with applicable regulations.
5.4 Business Restructuring
In the event of a company merger, acquisition, or business restructuring, information may be transferred; however, the new owner will also be bound to comply with this Privacy Policy.
6 Cookies & Tracking Technologies
zeta9 uses cookies and similar tracking technologies to improve the user experience and ensure platform functionality.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, verify security, and support core functionality. These cannot be disabled.
- Functional Cookies: Used to remember your preferred language, theme, and personal settings.
- Analytical Cookies: Used to analyze user behavior and improve service quality. This data is generally anonymized.
- Advertising Cookies: Used to present relevant promotional content, but only with your consent.
6.2 Cookie Controls
Cookies can be disabled or deleted from your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
6.3 Local Storage
In addition to cookies, we may use browser local storage. This data can also be cleared from your browser settings.
7 Your Rights
You have certain fundamental rights over your personal information. zeta9 respects these rights and is committed to helping you exercise them.
7.1 Right to Access
You may request to view what information we hold about you at any time. We will provide this information within a reasonable timeframe.
7.2 Right to Rectification
If your stored information is inaccurate or incomplete, you may request a correction. Many details can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.
7.4 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. In such cases, we will immediately stop marketing communications.
7.5 Right to Data Portability
You may request to receive your personal information in a structured, commonly used format.
To exercise these rights, email [email protected] or contact us via live chat. Our team is available 24/7 to assist you.
8 Children's Privacy & Age Restriction
zeta9 strictly provides services for adults only. No person under the age of 21 is permitted to use this platform.
We do not knowingly collect personal information from anyone under the age of 21. The age verification process is mandatory at registration. If a minor's information has entered our system for any reason, it will be deleted immediately and the associated account will be permanently closed.
If a parent or guardian suspects that their child is using this platform, please contact [email protected].
9 Policy Changes & Updates
zeta9 may update this Privacy Policy from time to time. Revisions may be necessary due to changes in services, legal requirements, or new security-related circumstances.
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of the policy page will change.
Continued use of the platform after changes have been made will indicate that you have accepted the new policy. If you do not agree to the changes, you may request to close your account.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is ready to respond to all your inquiries.
Email: [email protected]
Live Chat: 24/7 direct support — available from any page on the platform
Language: Support is provided in Bengali and English
We try to respond to requests regarding the exercise of your rights as quickly as possible. All communications are accepted in Bengali.